Individualized Quality Therapy Welcomes You
Committed to Excellence
About Us
Our Background
As one of the leading local occupational therapy orthopedic outpatient clinics in the West Lansing area, we attribute our reputation to individualized quality care, that each patient deserves. Our practice is privately owned and operated. Experience ONE on ONE patient/therapist setting with a certified hand therapist, and receive Individualized Quality care.  We believe that all of our clients deserve an individualized therapy program that promotes the best outcomes to get you back to doing what you love and need to do. Whether, you have experienced an injury and you are having pain, you have had surgery, if you have endured an injury at work, or you are unable to do what you love, we have a program that will work for you; treating shoulder to fingertip with a physician referral. Get in touch today to learn more.
Meet Our Owner
Sydney Saban, MSOT, OTRL, CHT
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Undergraduate Education: Central Michigan University: Bachelors of Science
Graduate Education: Saginaw Valley State University: Master of Science in Occupational Therapy
Certified Credentials:
Certified Hand Therapist (CHT), 2021
CPR/AED for Professional Rescuers and Health Care Providers
FMT Basic Rock Tape, 2017
Hawkgrips Practitioner IASTM Certification, 2018
Level 1: IASTM Fundamentals, 2018
Sydney is a Certified Hand Therapist (CHT) that attended Jackson Community College for two years and then transferred to Central Michigan University, where she earned her undergraduate degree (Bachelor of Science with Psychology Major and Human Development Minor). She earned her Master’s of Science in Occupational Therapy at Saginaw Valley State University. Sydney is now a member of ASHT (American Society of Hand Therapists), MSHT (Michigan Society of Hand Therapists). Since Sydney has graduated in December 2016, she has started an occupational therapy program for a company in 3 clinics in Southern Michigan, before she decided to open her own practice. She enjoys camping, scrap-booking, ATV riding, and spending time with her husband, daughter and family. Sydney has a special interest in orthopedics and treating upper extremities, shoulder to fingertip and she has earned her CHT credential (Certified Hand therapist). Sydney has a passion to increase patient participation in tasks that are necessary and meaningful to them.
Staff Occupational Therapist
Madison Charlton, MSOT, OTRL
Undergraduate Education: Western Michigan: Bachelor of Science in Interdisciplinary Health Services
Graduate Education: Western Michigan: Master of Science in Occupational therapy
Certified Credentials:
CPR/AED for Basic Life Support
Madison graduated from Western Michigan University with a Bachelors of Science in Interdisciplinary Health Services and went on to earn her Masters of Science in Occupational Therapy from her alma mater. Previously, she has had experience at Mary Free Bed at their hand clinic in Grand Rapids. Most recently, Madison worked as pediatric therapist before transferring to the orthopedic setting. Madison has a passion for helping those with upper extremity injuries regain function to live an independent and fulfilling life. In her free time, she enjoys traveling, staying active and being outside as well as spending time with friends and family. Madison hopes to continue to grow as an orthopedic specialist, and her goals for the future include becoming a CHT (Certified Hand Therapist).
Staff Occupational Therapist
Jobi McCarthy, OTD, OTRL
Undergraduate Education: University of Michigan - Flint: Bachelor of Health Sciences with Concentration Pre-Physical Therapy
Graduate Education: University of Michigan - Flint: Doctorate of Occupational Therapy
Certified Credentials:
CPR/AED for Basic Life Support
Jobi attended Oakland Community College and then transferred to the University of Michigan - Flint where she earned her undergraduate degree (Bachelor of Health Science with a Pre-Physical Therapy Major). She became a lifetime member of Pi Theta Epsilon (Occupational Therapy Honor Society) and earned her Doctorate of Occupational Therapy through the University of Michigan - Flint. Jobi is a member of MiOTA (Michigan Occupational Therapy Association). Jobi enjoys various winter and summer sports, riding her unicycle, reading, arts and crafts, and spending time with family, friends, and her three dogs. Jobi’s interests range from Workstation Ergonomics to Orthopedics. Her passions include reducing risk factors for injury in the workplace and improving overall upper extremity function to increase comfort, productivity, and participation in meaningful tasks and activities.
Individualized Quality Therapy Services
Certified Hand Therapy
Upper Extremity
"Hand therapy is the art and science of rehabilitation of the upper limb, which includes the hand, wrist, elbow and shoulder girdle. It is a merging of occupational and physical therapy theory and practice that combines comprehensive knowledge of the structure of the upper limb with function and activity. Using specialized skills in assessment, planning and treatment, hand therapists provide therapeutic interventions to prevent dysfunction, restore function and/or reverse the progression of pathology of the upper limb in order to enhance an individual’s ability to execute tasks and to participate fully in life situations."
-Hand Therapy Certification Commission, March 2009
Pain Management
Acute or Chronic
Whether your pain has just started or you have been living with it for some time, we have solutions  to help you manage your pain and improve your functional use of the upper extremities. At Individualized Quality Therapy, we use a variety of techniques to help minimize your pain, such as soft-tissue mobilization, stretching, modalities, taping, and individualized treatment plans.
Post-Surgical Rehab
Shoulder to Fingertip
Post-surgical rehabilitation is essential after many upper extremity procedures. Following physician protocols and pushing you to the appropriate level will increase successful outcomes and prevent future impairments. When it comes to all of our services, you can count on us to take care of your every need. We pride ourselves on our exceptional customer service, and guarantee you’ll love working with our team. Let us know how we can assist you today.
Custom Fabrication
Splinting
This is one of our most popular services available, and is often needed after a surgical procedure or fracture. If your doctor requires a custom made brace/splint/orthosis we are able to serve your needs, generally the same day as physician request. Whenever you work with Individualized Quality Therapy, you can trust that you’re in great hands.
Work Comp Rehabilitation
Return to Work
We want all of our customers to experience the impressive level of professionalism when working with Individualized Quality Therapy. We take pride in work and client relationships by developing and maintaining contact with your work-place and insurance team in order to provide the best quality care, with the least amount of time off work. All of our services, especially this one, exist to make your life easier and stress free. You can trust us to supply you with the best products, as well as top quality customer service in order to resume your work role after an injury on-the-job.
Activities of Daily Living (ADL) Re-Training
Here For You
"Getting you back to what you love and need to do," is what we desire at Individualized Quality Therapy. It’s made a big difference for many of our patients, and care is provided with the highest level of excellence. Helping patients get back to daily tasks that are purposeful and meaningful to them, is essential in having an increased quality of life. We are here to help you attain your goals!
Return to Sports
Focused on simulation to get you back to what you love to do.
We know returning to what you love to do is the most important. We focus on the "just-right-challenge" and simulated tasks during your treatment plan in order to assist in your return to the activities you love to do.
Testimonials
Individualized Quality Therapy is proud to showcase our patient responses to treatment. Browse below to get a better idea of what services patients have been satisfied with. CLICK on review title to go to review site.
Opening Hours
Monday Closed
Tuesday 7:00am-5:00pm
Wednesday 7:00am–5:00pm
Thursday 7:00am-5:00pm
Friday 7:00am-5:00pm
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Otherwise seen by appointment.
Insurances Accepted
We are always developing new relationships with insurance companies, so if you do not see yours listed, be sure to call and and see if we are in-network with your plan.
Currently accepting: Aetna, Align Networks, Auto, Blue Cross Blue Shield, Blue Care Network, Cofinitiy, Ingham Health Plan, First Health Group, Humana, Medicare, McLaren, Medrisk, Meridian, One Call, Prairie States, Priority Health, Physicians Health Plan, Sedgwick, SPN, State Medicaid, Tricare, UHC, United Healthcare Dual Complete, United Healthcare Medicare Solutions, Workman's compensation, Zelis
Get in Touch
836 Centennial Way Ste 160
Lansing, Eaton County 48917
USA
P: 517-798-3677
F: 517-539-6764